This access code will expire in one hour, so call PayPal as soon as you can! ![]() It will also display a unique six-digit access code that you can enter, when prompted, when you call PayPal customer service for faster help. The new page you're on will display PayPal's customer support phone number, as well as the hours of the customer support hotline and any special instructions for contacting them by phone (for example, how to speak to someone In other language). Call PayPal customer service and enter the access code you received for faster service.** (NOTE: If you want to send PayPal an internal email, skip to step 5.) If you want to contact PayPal customer service by phone, click Call Us to display your contact information. Request the phone information from PayPal.** Once you're on your main PayPal page, scroll to the bottom of the screen and click Contact. ![]() Steps 1 and 2 of our How to Transfer Money to PayPal tutorial will show you how this is done, if you need any reminders. # Detailed instructions on how to contact PayPal customer service In the full set of instructions below, we'll show you how each one works. * Select a topic and subtopic, compose your message, and then click Send.Īs you can see, there are two different general ways to contact PayPal's customer service department. * Click Message Center (or send us an email). * Call the phone number provided and enter the access code when prompted. **If you're having trouble with any aspect of PayPal, here's how to contact their customer support team.** You can read more about how this works at. Just a heads up that some of the services we're reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. So with all those transactions and operations going on at once, it can happen that something on the website breaks for you. PayPal is a large and popular website for secure payments and money transfers. * When you receive the email notification from PayPal, click the link in the message to chat with the representative who received your message. Just check your email periodically to see if you've received a chat response. * You can safely close the window without interrupting your chat. Your message will be forwarded to the next available representative. **6** Describe your problem and click the Submit button. You will now have the opportunity to write the content of your message. You will also see your estimated wait time. You will be asked if you want to send the conversation to a customer support agent. **4** Type How can I talk to someone at PayPal? and click the Submit button. If you're not already signed in, click Sign in to sign in now. This opens the PayPal wizard, which looks like a typical chat window. **3** Click Send us a message to send a message to PayPal. Contact options appear under "Other ways to contact us." When a representative is ready to chat, you will be notified by email. * It can take anywhere from a few minutes to a few hours to receive a response. * It is no longer possible to send an email to PayPal, but you can send an email-like message to a chat representative. You can also access this page by clicking Contact Us at the bottom of any PayPal page. If you're using the Facebook app on your phone or tablet, you'll need to install Facebook Messenger (if you haven't already) to send the message. Facebook messages can be up to 20,000 characters long. To send a message, log in to Facebook and click Send Message at the top of the page.Įmailing PayPal on Facebook is another great way to send a longer message now that there is no longer email support. Please include your PayPal username or email address in the content of your message for quick help. Your message can be up to 10,000 characters. ![]() Twitter messaging is a great way to send a longer message to PayPal. Just go to (or search for AskPayPal in the mobile app) and click PM us on your pinned tweet. **1** Send a direct message to If you have a Twitter account, it's easy to send a direct message to PayPal. # Method 1 Contact PayPal on social media Read on to learn exactly how to call, write, or chat with PayPal support. PayPal is available by phone and live chat daily from 6:00 a.m. Although there's no longer a way to email PayPal directly, writing to them on Twitter or Facebook is the next best option. Looking for a way to contact PayPal's customer support team? You can contact a live person for support at PayPal in three ways: live chat, by phone, and through social media messaging.
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